Cancellation & Refund Policy

This Cancellation and Refund Policy applies to all software subscriptions and IT services provided by Sofija Potocka Software Development IT Consulting Services (SP Dev), NIP: 7343675273 | REGON: 545555664, registered at ul. Romana Żulińskiego 15 lok. 6, 33-300 Nowy Sącz, Poland ("SP Dev", "Company", "we", "us").

1. Subscription Cancellation Policy

Cancel Anytime: You are never locked into long-term mandatory contracts. You may cancel your subscription at any time without penalty or cancellation fees.

How to Cancel: You can initiate cancellation through:

• Your Merchant Dashboard under Settings > Billing > Cancel Subscription;
• Emailing our support team at sofijapotocka@getdadigital.com with your restaurant account details;
• Calling our support line at +48 575 514 320.

Cancellation requests submitted prior to the next renewal date halt all future recurring charges. Your software remains accessible through the end of the paid cycle.

2. Refund Terms & Payment Processor Settlement

• First 14 Days: New subscribers who cancel within 14 calendar days of initial sign-up receive a 100% refund of software subscription fees.
• Monthly Plans: After the 14-day window, monthly fees are non-refundable for the active calendar month, but all future renewals are halted immediately.
• Annual Plans: Annual subscribers canceling after 14 days may request a prorated refund for unused full calendar months.
• Refund Processing: Approved refunds are credited directly back to the original payment method through Stripe or Mollie within 5 to 10 business days.

3. Hardware & Equipment Returns

Physical hardware purchased directly through SP Dev (e.g. Epson thermal printers, Star Micronics terminals, or tablet stands) may be returned within 30 calendar days of delivery in undamaged original packaging for a full refund of the hardware price.

4. Direct Dispute Resolution

Before contacting your banking provider to file a chargeback or dispute, please contact our billing department directly at sofijapotocka@getdadigital.com or call +48 575 514 320. We resolve inquiries within 1 to 2 business days.