Refund & Cancellation Policy
Entity: DA Digital LLC • Domain: getdadigital.com • Effective Date: July 22, 2026
Our Commitment to Fair & Transparent Operations
DA Digital LLC provides a transparent 14-Day Initial Evaluation Period for all digital consulting and strategy services. If you are unsatisfied with our initial discovery or strategy roadmap, you may request a refund under our standard guidelines below.
1. General Policy Overview
At DA Digital LLC (domain: getdadigital.com), customer satisfaction and service quality are paramount. Because our services involve custom IT consulting, web engineering, and digital marketing strategies, refunds are governed by transparent evaluation periods and deliverable milestones.
2. Refund Eligibility & Evaluation Period
Clients who purchase consulting packages or strategy audits are entitled to a 100% full refund within 14 calendar days of purchase, provided work on custom development code has not been formally approved or delivered.
For multi-phase development projects, refunds are calculated on a prorated basis according to completed and accepted Statement of Work (SOW) milestones.
3. Non-Refundable Service Scope
Refunds cannot be issued for the following specific items:
- Third-party software licenses, domain registrations, or cloud server hosting costs incurred on behalf of the client.
- Project phases that have been formally reviewed, tested, and signed off by the Client in writing.
- Requests submitted after 30 calendar days from invoice payment date.
4. How to Request a Refund & Processing Timeline
To initiate a refund request, please follow these simple steps:
- Send an email to support@getdadigital.com with the subject line "Refund Request - [Your Invoice/Order Number]".
- Provide your business name, contact details, and a brief explanation of the reason for the request.
- Our billing team will review your account history within 24 to 48 business hours.
- Approved refunds will be processed directly to your original payment method (Credit Card, Debit Card, or Crypto via NOWPayments/Verotel/CCBill) within 5 to 7 business days.
DA Digital LLC is committed to resolving any client concerns quickly and amicably. Before opening a dispute or chargeback with your card issuer or payment platform (Verotel, NOWPayments, CCBill), we strongly urge you to contact our direct customer support desk at support@getdadigital.com. Unfounded chargebacks ("friendly fraud") will result in account suspension and may be submitted to legal collection agencies.
6. Billing & Support Enquiries
If you have any questions about this Refund Policy or need assistance with an existing invoice, please contact:
DA Digital LLC - Billing & Merchant Support
Registered domain: getdadigital.com
Email: support@getdadigital.com